Ep #141 – In today’s podcast episode, I’m joined by entrepreneur and acclaimed author of “Never Lose a Customer Again,” Joey Coleman. When organizations like Whirlpool, NASA, Deloitte, the World Bank, and Zappos need to boost their customer experience, Joey is the person they call on for assistance.
For almost twenty years, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days® methodology helps fuel successful customer experience endeavors at companies and organizations around the world – including everything from small VC-funded startups to large Fortune 500s, with hundreds of midsize businesses in between.
In his #2 Wall Street Journal bestselling book, “Never Lose a Customer Again,” Joey shares strategies and tactics for turning onetime purchasers into lifelong customers.