5 Tips To Reduce Customer Churn
Customer churn is a crucial metric in establishing your overall business success. Churn is one of the most despised words in the English language...
Create Fans – Part 2
Last time, we talked about the new landscape… How customers across all industries are expecting more. If you want to create lasting relationships –...
Gaining Traction As A New Business
Today, we’re back with another “Ask Charlie” from the newsletter archives, and this one’s all about “traction.” This topic is one of the most...
How Referrals Built An Empire: The Story Of Dropbox
Many of the most successful companies out there have found a way to deliver win/win advantages to their customers… They figure out a way...
Mastering The Money Wheel: The Secret To A Secure, Profitable Business
The concept of a “Money Wheel” is a staple of the Predictable Profits methodology… But let’s back up a little first. Around 2,000 B.C.,...
Lessons From Dropbox: How To Build A $10 Billion Company
In January, Dropbox received financing from Blackrock valuing it at $10 billion. But are you really surprised? At the most recent count, Dropbox had...
The 3 Step Formula for Making Your “Thank You” Count
In my last post, “The 2 Most Important Words Every Customer Wants to Hear,” we discussed the importance of customer appreciation and saying thank...
