What We Can All Learn from Nordstrom’s Exceptional Success
With these three simple words, Jamie Nordstrom (President of Nordstrom) described the “secret” strategy that has powered the company’s spectacular success… “Improve customer service.” This…
With these three simple words, Jamie Nordstrom (President of Nordstrom) described the “secret” strategy that has powered the company’s spectacular success… “Improve customer service.” This…
Remember how intrigued Meg Ryan was by a newly arrived email in You’ve Got Mail? Sure, it probably didn’t hurt that Tom Hanks was sending…
What’s the secret to holding on to your customers? Exceptional customer service. Check out some of these stats from an American Express survey: 78% of…
A few months ago, I was sent an advanced copy of what turned out to be a very interesting book… Written by the very interesting…
In the past, Samsung had a reputation for neglecting customer service… More recently, a reevaluation of sorts has taken place at the company. The electronics…
We know that trust drives loyalty… And that one of the best ways to build that trust is with informative, entertaining, and relevant content. To…
Denny’s recently opened a new restaurant in Manhattan’s financial district… Along with the standard fare, guests will also be able to select from a custom…
In the third quarter of 2014, Harley Davidson sales beat an already strong previous year… Harley isn’t just an iconic American brand, it’s also a…
Hi everybody, Mike here for another marketing article from a slightly different perspective… Charlie likes to refer to me as his “rock star” assistant –…
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